GRI Index

GRI Index G4-14 G4-7 G4-17 G4-11 G4-13 G4-22 G4-23 G4-20 G4-24 G4-21 G4-26 G4-27 G4-29 G4-25 G4-31 G4-32 G4-EC7 G4-EC3 G4-EC5 G4-EC6 G4-EN25 G4-EN6 G4-EN26 G4-EN23 G4-EN24 G4-LA4 G4-LA8 G4-EN28 G4-LA10 G4-LA2 G4-HR1 G4-HR3 G4-HR7 G4-LA16 G4-HR12 G4-SO4 G4-SO5 G4-HR8 G4-PR2 G4-PR4 G4-SO6 G4-PR8 G4-PR9 Auditor’s Report G4-33 Mission, Vision e Values G4-56 President’s Message G4-1 About this Report G4-3 G4-18 G4-28 G4-30 G4-19 Profile and History G4-4 G4-5 G4-8 G4-9 G4-6 Corporate Governance G4-2 G4-13 G4-34 G4-56 G4-EC1 G4-EN31 G4-SO3 G4-15 Engaged People G4-10 G4-12 G4-16 G4-56 G4-EC4 G4-EC8 G4-EN7 G4-EN27 G4-LA1 G4-LA3 G4-LA5 G4-LA6 G4-LA9 G4-LA10 G4-LA11 G4-LA12 G4-LA14 G4-HR1 G4-HR5 G4-HR2 G4-HR6 G4-PR3 G4-PR5 G4-HR10 G4-PR1 G4-SO1 Building the Future G4-EN1 G4-EN2 G4-EN3 G4-EN7 G4-EN5 G4-EN8 G4-EN10 G4-EN9 G4-EN22 G4-EN23 G4-EN30 G4-EC8 G4-34 G4-EC2
GRI Index   Cross-reference (page) / Direct response Omissions and justifications Relation to the Global Compact principles External verification?
Strategy and Analysis
G4-1 Statement from the most senior decision-maker about the relevance of sustainability for the organization     1, 8 and 9 Procedures (a) and (c)
G4-2 Description of key impacts, risks, and opportunities     7, 8 and 9 Procedures (a) and (c)
Organizational Profile
G4-3 Name of the organization       Procedures (a) and (e)
G4-4 Primary brands, products, and/or services       Procedures (a) and (e)
G4-5 Location of organization's headquarters       Procedures (a) and (e)
G4-6 Number of countries where the organization operates       Procedures (a) and (e)
G4-7 Nature of ownership and legal form Corporation     Procedures (a) and (e)
G4-8 Markets served       Procedures (a) and (e)
G4-9 Scale of the reporting organization       Procedures (a) and (e)
G4-10 Workforce profile   The Company does not provide information on outsourced workforce due to the lack of a centralized workforce database. 6 Procedures (a) and (e)
G4-11 Percentage of employees covered by collective bargaining agreements In Brazil, all employees are covered by collective bargaining agreements, except for interns and apprentices, who are not covered by the clauses referring to pay rise.   1, 2 and 3 Procedures (a) and (e)
G4-12 Description of organization’s supply chain       Procedures (a) and (e)
G4-13 Significant changes in organization’s structure during the reporting period No significant changes — such as in capital stock or in the Company’s operational structure — were made.     Procedures (a) and (c)
  Commitments to externally developed initiatives        
G4-14 Explanation of whether and how the precautionary principle is addressed by the organization All information contained in this report include Whirlpool Latin America units in Brazil (Any possible exceptions, i.e., information on broader or more limited scope, are identified in the report).
Whirlpool Latin America is the home appliances segment of Whirlpool S.A., a subsidiary of Whirlpool Corporation, traded on the BM&FBovespa.
For financial indicators purposes, this report uses the reporting of Whirlpool S.A. as base, to the capital market and Comissão de Valores Mobiliários (CVM) [Brazilian Securities and Exchange Commission]. On page 24 of the Financial Statements, available at http://goo.gl/RhsqjF (only in portuguese), you will find a list of Whirlpool S.A. subsidiaries, however, financial information relating to Whirlpool Latin America are not publicly available due to confidentiality restrictions.
    Procedures (a) and (c)
G4-15 Externally developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes or which it endorses     1, 2, 7 and 8 Procedures (a) and (e)
G4-16 Memberships in associations and/or national/international advocacy organizations in which the organization has positions in governance bodies, participates in projects or committees, provides substantive funding beyond routine membership dues     7, 8 and 9 Procedures (a) and (e)
Identified Material Aspects and Boundaries
G4-17 Entities included in the organization’s financial statements The list of companies is available at page 24 of the 2014 financial statements at http://goo.gl/RhsqjF. Among the companies in the list, the report includes indicators on the performance of Whirlpool Eletrodomésticos AM S.A.’s operations. The accounting and financial indicators are exceptions, for including all entities, according to the reporting model adopted by the Company to the capital market.     Procedures (a) and (e)
G4-18 The process for defining the report content and the aspect boundaries       Procedures (a) and (e)
G4-19 List of material aspects identified in the process for defining the report content       Procedures (a) and (e)
G4-20 Each material aspect boundary within the organization The Company made a macro analysis of aspect boundary, without considering aspects materiality by each operational level or geographic location.     Procedures (a) and (e)
G4-21 Each material aspect boundary outside of the organization All matrix aspects are deemed as relevant to the external public — based on data extracted from sample of news—, although aspects are not detailed by public / location / limitation.     Procedures (a) and (e)
G4-22 Explanation of the effect of any restatements of information provided in previous reports The Company did not restate any information provided in previous reports.     Procedures (a) and (c)
G4-23 Significant changes from previous reporting periods in the scope and aspect boundaries The Company did not restate any information provided in previous reports. Procedures (a) and (c)
Stakeholder Engagement
G4-24 List of stakeholder groups engaged by the organization Whirlpool promotes continuously stakeholder engagement, because the Company believes that it is quite relevant and may influence business sustainability. Engaged stakeholders and this relationship’s main aspects and channels of communication are described in the Chapter Engaged people. Additionally, information on the materiality definition process is in Chapter About this report, and details on stakeholders consultation are included in the Company’s 2012 and 2011 reports. For more information, access http://whirlpool.s3.amazonaws.com/wp-content/uploads/2014/07/rs_whirlpool_2012_interativo_english.pdf (2012), and refer to page 4 at www.107artedesign.com.br/Relatorio_de_Sustentabilidade_ingles_link.pdf (2011).     Procedures (a) and (c)
G4-25 Basis for identification and selection of stakeholders with whom to engage     Procedures (a) and (c)
G4-26 Organization’s approaches to stakeholder engagement and frequency of engagement     Procedures (a) and (c)
G4-27 Key topics that have been raised through stakeholder engagement, and measures adopted by the organization to respond to these topics     Procedures (a) and (e)
Report Profile
G4-28 Reporting period for information provided       Procedures (a) and (e)
G4-29 Date of most recent previous report 2012     Procedures (a) and (e)
G4-30 Reporting cycle       Procedures (a) and (e)
G4-31 Contact point for questions regarding the report sustentabilidade@whirlpool.com     Procedures (a) and (e)
G4-32 Option adopted by the organization to apply guidelines (essential or comprehensive), GRI index and external assurance Core     Procedures (a) and (e)
G4-33 Description of current policy and practice with regard to external assurance for the report The report was submitted to external verification. The Sustainability Committee is responsible for resolving on the final decision about this matter, following Whirlpool’s information reliability standards.     Procedures (a) and (e)
Governance
  Governance structure        
G4-34 Governance structure, including committees The Company’s structure does not have formal committees that support the Management, but committees that support the Company’s operations and are composed of representatives from senior leadership, such as the Sustainability Committee.     Procedures (a) and (e)
7. Ethics and Integrity
G4-56 Organization’s values, principles, standards and norms of behavior such as codes of conduct and codes of ethics     1, 2 and 7 Procedures (a) and (e)
Economic Performance
  Information on economic management        
Aspect Economic performance
G4-EC1 Direct economic value generated and distributed       Procedures (a) and (c)
G4-EC2 Financial implications and other risks and opportunities for the organization’s activities due to climate changes   The Company does not report quantitative information on economic risks directly related to climate change impacts, for it is treated as confidential information. However, the Company develops initiatives aimed at mitigating these risks, as shown in Chapter Building the future. 7, 8 and 9 Procedures (a) and (c)
G4-EC3 Coverage of the organization's defined benefit plan obligations All Whirlpool employees in Brazil are eligible to a pension plan and may contribute with up to 5.5% of the salary — this percentage varies according to wage brackets. The Company makes an equivalent contribution based on the amount paid by the employee, which varies according to the age.     Procedures (a) and (c)
G4-EC4 Financial assistance received from government       Procedures (a) and (c)
Aspect Market presence
G4-EC5 Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation The lowest salary paid by Whirlpool is equivalent to the current local minimum wages in the locations where it operates.     Procedures (a) and (c)
G4-EC6 Proportion of senior management hired from the local community at significant locations of operation In line with Whirlpool’s strategy, transferring employees between units and to other regions outside of the country is an important factor for professional development and opportunities. For that reason, the Company does not monitor local hires.     Procedures (a) and (c)
Aspect Indirect economic impacts
G4-EC7 Development and impact of infrastructure investments and services supported       Procedures (a) and (e)
G4-EC8 Significant indirect economic impacts, including the extent of impacts     1, 2, 7, 8 and 9 Procedures (a) and (c)
Aspect Procurement practices
G4-EC9 Ratio of costs with local suppliers in significant locations of operation       Procedures (a) and (c)
Environmental
  Information on environmental management        
Aspect Materials
G4-EN1 Materials used by weight or volume     8 Procedures (a) and (c)
G4-EN2 Percentage of materials used that are recycled input materials     7, 8 and 9 Procedures (a) and (e)
Aspect Energy
G4-EN3 Energy consumption within the organization     7, 8 and 9 Procedures (a) and (e)
G4-EN4 Energy consumption outside of the organization     7, 8 and 9 Procedures (a) and (e)
G4-EN5 Energy intensity     7, 8 and 9 Procedures (a) and (e)
G4-EN6 Reduction of energy consumption The Chapter Energy efficiency presents the reduction of energy intensity. Results by reduction initiative are not available.   7, 8 and 9 Procedures (a) and (c)
G4-EN7 Reductions in energy requirements of products and services     7, 8 and 9 Procedures (a) and (e)
Aspect Water
G4-EN8 Total water withdrawal by source     7, 8 and 9 Procedures (a) and (e)
G4-EN9 Water sources significantly affected by withdrawal of water     7, 8 and 9 Procedures (a) and (c)
G4-EN10 Percentage and total volume of water recycled and reused     7, 8 and 9 Procedures (a) and (e)
Aspect Emissions
G4-EN15 Direct greenhouse gas (GHG) emissions (Scope 1)     7, 8 and 9 Procedures (a) and (c)
G4-EN16 Indirect greenhouse gas (GHG) emissions from purchased electricity (Scope 2)     7, 8 and 9 Procedures (a) and (c)
G4-EN17 Other indirect greenhouse gas (GHG) emissions (Scope 3)     7, 8 and 9 Procedures (a) and (c)
G4-EN18 Greenhouse gas (GHG) emissions intensity     7, 8 and 9 Procedures (a) and (c)
G4-EN19 Reduction of greenhouse gas (GHG) emissions   The Company does not report amounts directly related to the initiatives, but rather, a comparative analysis of inventory of greenhouse gas emissions of the company over the years. However, Whirlpool develops several initiatives to contribute to the reduction of energy consumption while their products are used and, consequently, the reduction of emissions, considering that this phase in the product life cycle produces most of emissions. 7, 8 and 9 Procedures (a) and (e)
Aspect Effluents and waste
G4-EN22 Total water discharge by quality and destination     7, 8 and 9 Procedures (a) and (e)
G4-EN23 Total weight of waste by type and disposal method Waste produced by Whirlpool’s industrial park — shown in the Chapter Waste management — is destined to third-party companies for treatment, recycling, reuse, or co-processing to generate energy for cement companies. These third-party companies comply with applicable laws as required by NBR ISO 14001, by which Whirlpool is certified.   7, 8 and 9 Procedures (a) and (e)
G4-EN24 Total number and volume of significant spills There were no significant spills in Company’s operations in 2013 and 2014.   7 Procedures (a) and (c)
G4-EN25 Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally In 2013 and 2014 no waste was transported, imported, exported or treated under the terms of the Basel Convention.   7 Procedures (a) and (c)
G4-EN26 Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization’s discharges of water and runoff Company’s operations do not affect significantly water bodies.   7 Procedures (a) and (c)
Aspect Products and services
G4-EN27 Extent of mitigation of environmental impacts of products and services     7, 8 and 9 Procedures (a) and (e)
G4-EN28 Percentage of products sold and their packaging materials that are reclaimed by category The Company does not disclose information on packing materials and products reclaimed because the volume is still incipient. However, in order to increase the volume of products and packing materials reclaimed, Whirlpool actively participates in discussions that stimulate and develop the National Program of Reverse Logistics.     Procedures (a) and (e)
Aspect Transport
G4-EN30 Significant environmental impacts of transporting products and other goods and materials for the organization’s operations, and transporting members of the workforce     7 and 8 Procedimentos (a) a (c)
Aspect Overall
G4-EN31 Total environmental protection expenditures and investments by type     7 and 8 Procedures (a) and (e)
Social: Labor Practices and Decent Work
  Information on social management        
Aspect Employment
G4-LA1 Total number and rate of new employee hires and employee turnover by age group, gender, and region     6 Procedures (a) and (c)
G4-LA2 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations Regardless of the type and duration of the employment contract, all employees are eligible to benefit programs and training on education, health and safety. The benefits include health plan, dental plan, private pension plan, meal voucher, life insurance, transportation voucher and Christmas’ gift.     Procedures (a) and (c)
G4-LA3 Return to work and retention rates after parental leave, by gender       Procedures (a) and (c)
Aspect Labor relations
G4-LA4 Minimum notice period regarding significant operational changes including whether it is specified in collective agreements No notice period is defined in collective agreements, but the Company maintains an open dialogue with its employees, through several means of communication, informing them of any changes in advance.     Procedures (a) and (c)
Aspect Health and safety at the workplace
G4-LA5 Percentage of total workforce represented in formal joint management–worker health and safety committees that help monitor and advise on occupational health and safety programs       Procedures (a) and (c)
G4-LA6 Rates of injury, occupational diseases, lost workdays, and absenteeism, and total number of work-related fatalities, by region and by gender       Procedures (a) and (e)
G4-LA8 Health and safety topics covered in formal agreements with trade unions The agreements between Whirlpool and trades unions that represent their employees cover health and safety topics, such as required personal protective equipment (PPE), formal health and safety bodies, and necessary infrastructure for health and safety maintenance. The agreements provide for a total of 13 employee protection measures, and all agreements cover health and safety topics.   3 Procedures (a) and (c)
Aspect Training and education
G4-LA9 Average hours of training per year per employee by gender, and by employee category       Procedures (a) and (e)
G4-LA10 Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings There is no specific program to prepare employees for retirement. However, Whirlpool supports employability of employees by promoting their professional education and development, as reported in the Chapter Employees.     Procedures (a) and (c)
G4-LA11 Percentage of employees receiving regular performance and career development reviews, by gender and by employee category     6 Procedures (a) and (e)
Aspect Diversity and equal opportunity
G4-LA12 Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity     6 Procedures (a) and (c)
Aspect Supplier labor practices assessment
G4-LA14 Percentage of new suppliers that were screened using labor practices criteria     1, 2, 4 and 5 Procedures (a) and (c)
Aspect Mechanisms for reporting grievances about labor practices
G4-LA16 Number of grievances about labor practices filed, addressed, and resolved through formal grievance mechanisms No grievances were recorded in the period.   1, 2, 4 and 5 Procedures (a) and (c)
Social: Human Rights
  Information on social management        
Aspect Investments
G4-HR1 Percentage and total number of significant investment agreements and contracts that include human rights clauses or that have undergone human rights screening All suppliers must be aware of Whirlpool’s Supplier Code of Conduct, which includes respect to human rights, and act according to its principles. For further information, refer to Chapter Suppliers.   1, 2, 4 and 5 Procedures (a) and (c)
G4-HR2 Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained     1 and 2 Procedures (a) and (c)
Aspect Non-discrimination
G4-HR3 Total number of incidents of discrimination and corrective actions taken No incidents of discrimination were recorded between 2013 and 2014.   1, 2 and 6 Procedures (a) and (c)
Aspect Child labor
G4-HR5 Operations identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination of child labor     1, 2 and 5 Procedures (a) and (c)
Aspect Forced or compulsory labor
G4-HR6 Operations identified as having significant risk for incidents of forced or compulsory labor, and measures taken to contribute to the elimination of forced or compulsory labor     1, 2 and 4 Procedures (a) and (c)
Aspect Security practices
G4-HR7 Percentage of security personnel trained in the organization’s policies or procedures concerning aspects of human rights that are relevant to operations All employees receive training in the Company’s code of ethics commitments, including the respect to human rights.   1 and 2 Procedures (a) and (c)
Aspect Rights of indigenous and traditional peoples
G4-HR8 Total number of incidents of violations involving rights of indigenous and traditional peoples and actions taken Whirlpool’s operations do not involve indigenous peoples and, therefore, no incidents of violation of their rights were identified.   1 and 2 Procedures (a) and (c)
Aspect Supplier human rights assessment
G4-HR10 Percentage of new suppliers that were screened using human rights criteria     1, 2, 4 and 5 Procedures (a) and (e)
Aspect Mechanisms for reporting grievances about human rights
G4-HR12 Number of grievances about human rights filed, addressed, and resolved through formal grievance mechanisms No grievances were recorded in the period.   1, 2, 4 and 5 Procedures (a) and (c)
Social: Society
  Information on social management        
Aspect Local communities
G4-SO1 Percentage of operations with implemented local community engagement, impact assessments, and development programs       Procedures (a) and (c)
Aspect Anti-corruption
G4-SO3 Total number and percentage of operations assessed for risks related to corruption and the significant risks identified.     10 Procedures (a) and (c)
G4-SO4 Communication and training on anti-corruption policies and procedures In 2014, the Company organized 12 workshops on compliance and ethics, more than 50 on-site training events about the Company’s 15 Compliance Policies and 8 strategic workshops on compliance designed to the CEO and the vice presidents.   10 Procedures (a) and (c)
G4-SO5 Incidents of corruption confirmed and actions taken in response to these incidents In 2013 and 2014, incidents of corruption, as defined by the Law 12846 that provides for acts involving the government, were not identified.   10 Procedures (a) and (e)
Aspect Public policies
G4-SO6 Total value of political contributions by country and recipient/beneficiary According to its by-laws, Whirlpool is not allowed to make contributions and donations to political parties or candidates.     Procedures (a) and (c)
Social: Product responsibility         Procedures (a) and (c)
  Information on social management        
Aspect Customer health and safety
G4-PR1 Percentage of significant product and service categories for which health and safety impacts are assessed for improvement     1, 2 and 8 Procedures (a) and (e)
G4-PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life cycle, by type of outcomes In 2013, the Company received two notices incurring fines about standardization of plugs and sockets. In 2014, the Company was not notified about standardization of plugs and sockets.     Procedures (a) and (e)
Aspect Product and service labeling
G4-PR3 Type of product and service information required by the organization’s procedures for product and service information and labeling, and percentage of significant products and service categories subject to such information requirements       Procedures (a) and (c)
G4-PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes In 2013 and 2014, Inmetro identified eight and ten incidents, respectively, related to certification problems. With regard to product labeling, Whirlpool received five notices incurring fines in 2013. In 2014, nine notices were received, four of them incurring fines.     Procedures (a) and (c)
G4-PR5 Results of surveys measuring customer satisfaction       Procedures (a) and (e)
Aspect Customer privacy
G4-PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data In 2013 and 2014, no complaints regarding breaches of customer privacy and losses of customer data were recorded.     Procedures (a) and (c)
Aspect Compliance
G4-PR9 Monetary value of (significant) fines for non-compliance with laws and regulations concerning the provision and use of products and services In 2013, the Company received 106 fines for non-compliance with laws and regulations concerning the provision and use of products and services, totaling R$369,800. In 2014, a total of 421 fines were received, amounting to R$820,600. The amounts refer to fines paid to Procon agencies in 2013 and 2014. These amounts do not include reimbursements paid to consumers.     Procedures (a) and (e)